Important Notice: Due to the COVID-19 situation, we seek your understanding that we have to temporarily pause deliveries to some of your countries. The countries include: Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates. For all orders that have been placed successfully, we're trying our best to try to get your order over to you.
We know the world is looking like a scary place at the moment, and we wanted to take a moment to speak about focusing on what we can control when everything outside is feeling a little shaky.
One of the things we can control is our behaviour in providing a service to you.
At SkinnyMint, we are working around the clock to control how the global pandemic we are facing affects you, our family. That means maintaining strict safety and hygiene procedures, for your health and the health of our fulfilment team. We will speak more about our policy on safety and hygiene below, answering some of your questions on what ‘business-as-usual’ looks like for us.
Not so usual business
It is most important to us that our team, our partners, and our customers are as safe as possible during this time. So our ‘business as usual’ now comes with an added layer of protective measures at every step of our order process to ensure sanitary packing and processing of your orders and deliveries, keeping your favorites products safe while also looking after the people we have processing them.
We are still shipping globally at this time, and working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes ensuring all partners adhere to hygiene precautions as advised by local government and health authorities. We’re also doing our best to deliver your package on time through these times.
For further detail around additional measures our local delivery partners have in place, please see below:
Packaging and orders
Your orders are safe: our Fulfillment Centres are being cleaned frequently and rigorously. All our packaging staff have increased access to hand sanitisers, along with personal protective equipment where required and relevant. Plus the transit time for all our products between us to you surpasses the lifetime of the COVID-19 virus on a surface as per the Centres for Disease Control and Prevention.
Our Fulfilment Centre staff are upholding high hygiene standards as advised by the local health authorities when collecting and inspecting returns, including the use of gloves and strict hand sanitisation procedures.
If you’re unable to return your order at the moment please reach out directly to us here.
For any specific questions not answered here, our dedicated Customer Service Team is here for you. Check out our FAQ page for the latest updates across support channels and hours.